FAQs

Our co-ed Hammam Steam Room is the jewel in our crown. We also provide wraps, robes, slippers, and guest lockers for personal items. Our Tea Lounge features complimentary fresh fruit, beverages and teas, and you are welcome to let a Spa Coordinator know if you’d like us to order you lunch. 

Some things we don’t have for you: a public pool or jacuzzi, anything resembling work, anything remotely stressful.

 

We keep our change rooms stocked with items you’ll need post-services: shower products, hair products, styling tools, body lotion, mouthwash, and other small cosmetic items that might come in handy after a visit to the spa. 

 

You can also continue your spa experience at home with a visit to The Boutique at Hammam Spa, filled with products to treat yourself or someone else.

The Hammam Steam Room is available to everyone at a drop-in rate of $55, or is complimentary for guests with services valued over $100. We encourage all guests 16 and older to use the Hammam Steam Room at their discretion; however, high temperatures (such as those found in the steam room) may harm persons who are elderly, have heart disease or diabetes, or who have high or low blood pressure. We strongly recommend you speak with your physician prior to use if you have any of the aforementioned conditions.


Use of the Hammam Steam Room is prohibited for women who are pregnant, as the heat may cause a risk to you and your baby. If you are joining us for another treatment while pregnant, we will happily place a credit note on your file so we may welcome you back for a complimentary Hammam visit once your little one has arrived. 

Absolutely! Simply purchase the drop-in Hammam Steam Room service at $55. Please note that due to capacity, drop-in visits are based on availability, so your best bet is to give us a call to guarantee space before your visit. 

If it is your first time with us, we suggest you arrive 30 minutes before your services. That will give you plenty of time to fill out a Health History Form, and to meet your therapist to advise them of any special physical or medical needs, conditions, or considerations. This allows your therapist to provide you with a treatment that’s tailored to your needs. 


If you are a returning visitor, please plan to arrive at least 15 minutes before your treatment so you can relax and enjoy a refreshment, and to ensure your treatment can begin on time.


Guests wishing to use the Hammam Steam Room before their services are welcome to arrive as early as they’d like.

Upon arriving at Hammam Spa by Céla, you will be provided with a robe, a Turkish wrap, and a pair of slippers. 

 

For wet room treatments, we recommend a two-piece bathing suit for women or swim trunks for men. For all other services, you may undress completely beneath your wrap and robe, as your body will be fully draped during all treatments, except for the parts being worked on.

Don’t worry — we provide all guests with a digital locker so you can escape the hustle of the everyday. Hammam Spa by Céla is not responsible for loss or theft of personal property.

We are dedicated to providing all guests with a tranquil environment, so must ask that you silence your cell phones prior to entering the spa.

There are some. Guests under the age of 16 are only eligible to receive Facial Treatments and Nail Treatments, and only when accompanied by their parent or legal guardian. For safety considerations, guests under the age of 16 are also excluded from Hammam Steam Room use.

Yes, all of our Massage Therapists are registered with the College of Massage Therapists of Ontario. We will provide you with both registered and itemized receipts at the end of your massage treatment for insurance purposes. 

Due to the popularity and demand for Hammam Spa by Céla’s services, we have a strict 24-Hour Cancellation Policy.  If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 24 hours in advance. Groups and Parties must notify us one week in advance of their booking.

 

Cancellations or no-shows with less than 24 hours’ notice will still be charged at full value. 

Unfortunately, arriving late will limit your treatment time, as we must honour our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value. 

 

Thank you for your understanding and cooperation. 

Upon presentation of a valid receipt, Hammam Spa by Céla will offer a full refund on unopened products within 7 days of purchase, or a Spa Credit within 30 days of purchase. In the extremely rare case of a severe reaction, skincare products may be returned within 30 days of purchase for a Spa Credit upon presentation of a valid receipt. All polishes, nail and foot files, and gift certificates are final sale.

Good news! Dollar value gift certificates at Hammam Spa by Céla never expire. Gift certificates purchased for Services and Packages are honoured for their intended use for one full year from the date of purchase, despite any Service or Package price increases. After one year, the Gift Certificate will be honoured for the dollar value associated with it at the time of purchase.

 

Periodically, Hammam Spa issues Promotional Gift Certificates for events that may have expiries attached. In this case, the date of expiry will be clearly marked.

The only inconvenient thing about our downtown location is that we regretfully cannot offer parking. However, there are nearby surface lots available one block east on King Street, as well as one block north on Portland Street.

 

Green P Municipal Parking is currently offering a discount on area parking due to the King Street Transit Pilot.

 

Learn more here.

Hammam Spa is located on the northwest corner of King and Portland, on the lower level. 

If taking the TTC on the Yonge-University Line, take the subway to St. Andrews Station, then the westbound 504 King streetcar to the Portland St. stop.

 

If taking the Bloor-Danforth Line, take the subway to Bathurst Station, then hop on the southbound 510 Bathurst streetcar to King Street. Walk one block east and you’re here!