FAQs

Our co-ed Hammam Steam Room is the jewel in our crown. We also provide wraps, robes, slippers, and guest lockers for personal items.

Our Tea Lounge features complimentary fresh fruit, beverages and teas, and you are welcome to let a Spa Coordinator know if you’d like us to order you lunch. Some things we don’t have for you: a public pool or jacuzzi, anything resembling work, anything remotely stressful. 

We keep our change rooms stocked with items you’ll need post-services: shower products, hair products, styling tools, body lotion, mouthwash, and other small cosmetic items that might come in handy after a visit to the spa.  

You can also continue your spa experience at home with a visit to The Boutique at Hammam Spa, filled with products to treat yourself or someone else.

The Hammam Steam Room is available to everyone at a drop-in rate of $55, or is complimentary for guests with services valued over $100. We encourage all guests 16 and older to use the Hammam Steam Room at their discretion; however, high temperatures (such as those found in the steam room) may harm persons who are elderly, have heart disease or diabetes, or who have high or low blood pressure. We strongly recommend you speak with your physician prior to use if you have any of the aforementioned conditions.

Use of the Hammam Steam Room is prohibited for women who are pregnant, as the heat may cause a risk to you and your baby. If you are joining us for another treatment while pregnant, we will happily place a credit note on your file so we may welcome you back for a complimentary Hammam visit once your little one has arrived. 

Absolutely! Simply purchase the drop-in Hammam Steam Room service at $55. Please note that due to capacity, drop-in visits are based on availability, so your best bet is to give us a call to guarantee space before your visit. 

If it is your first time with us, we suggest you arrive 30 minutes before your services. That will give you plenty of time to fill out a Health History Form, and to meet your therapist to advise them of any special physical or medical needs, conditions, or considerations. This allows your therapist to provide you with a treatment that’s tailored to your needs. 

If you are a returning visitor, please plan to arrive at least 15 minutes before your treatment so you can relax and enjoy a refreshment, and to ensure your treatment can begin on time.

Guests wishing to use the Hammam Steam Room before their services are welcome to arrive as early as they’d like.

Upon arriving at Hammam Spa by Céla, you will be provided with a robe, a Turkish wrap, and a pair of slippers. For wet room treatments, we recommend a two-piece bathing suit for women or swim trunks for men. For all other services, you may undress completely beneath your wrap and robe, as your body will be fully draped during all treatments, except for the parts being worked on.

Don’t worry — we provide all guests with a digital locker so you can escape the hustle of the everyday. Hammam Spa by Céla is not responsible for loss or theft of personal property.

We are dedicated to providing all guests with a tranquil environment, so must ask that you silence your cell phones prior to entering the spa.

There are some. Guests under the age of 16 are only eligible to receive Facial Treatments and Nail Treatments, and only when accompanied by their parent or legal guardian. For safety considerations, guests under the age of 16 are also excluded from Hammam Steam Room use.

Yes, all of our Massage Therapists are registered with the College of Massage Therapists of Ontario. We will provide you with both registered and itemized receipts at the end of your massage treatment for insurance purposes. 

Due to the popularity and demand for Hammam Spa by Céla’s services, we have a strict 24-Hour Cancellation Policy.  If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 24 hours in advance. Groups and Parties must notify us one week in advance of their booking. 

Cancellations or no-shows with less than 24 hours’ notice will still be charged at full value.

Unfortunately, arriving late will limit your treatment time, as we must honour our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value.  Thank you for your understanding and cooperation. 

Hammam Spa will offer a full refund on unopened products within 7 days of purchase; a Spa Credit within 30 days of purchase, upon presentation of a valid receipt at the same location as originally purchased. Skincare products may be returned due to severe reaction within 30 days of purchase for a Spa Credit upon presentation of a valid receipt. All polishes, nail and foot files, gift certificates are final sale.

Good news! Dollar value gift certificates at Hammam Spa by Céla never expire. Gift certificates purchased for Services and Packages are honoured for their intended use for one full year from the date of purchase, despite any Service or Package price increases. After one year, the Gift Certificate will be honoured for the dollar value associated with it at the time of purchase.

Periodically, Hammam Spa issues Promotional Gift Certificates for events that may have expiries attached. In this case, the date of expiry will be clearly marked.

Hammam Spa King Street
602 King Street West
Toronto, ON M5V 1M6

Parking:
The closest underground public parking lot is located at 619 King St West. There are also outdoor public parking lots at Portland St and Adelaide St, and at Portland St and Richmond St

Hammam Spa by Cela
Bayview Village Shopping Centre
2901 Bayview Avenue
North York, ON M2K 1E6

Parking:
Mall parking available

Hammam Spa King Street
602 King Street West
Toronto, ON M5V 1M6

Directions from the Subway:
Line 1
– Exit subway at St Andrew Station
– Take the Westbound 504 King Streetcar
– Get off at Portland St
– Hammam Spa is located on the North West corner of King St and Portland St

Line 2
– Exit subway at Bathurst Station
– Take the Southbound 511 Bathurst Streetcar
– Get off at King St
– Walk one block East to Portland St
– Hammam Spa is located on the North West corner of King St and Portland St

Hammam Spa by Cela
Bayview Village Shopping Centre
2901 Bayview Avenue
North York, ON M2K 1E6

Directions from the Subway:
– Exit the subway at Bayview Station (Line 4)
– Walk about 5 minutes to the South East entrance of the mall
– Hammam Spa is located inside the mall, beside the LCBO and across from Pusateri’s Fine Foods

For more information on booking groups, please phone Hammam Spa at 416.366.4772 or, if you are a group of five or more, please email the information below to info@hammamspa.ca. One of our spa coordinators will be happy to help you organize the perfect event for you and your guests.

For weekend bookings, we recommend scheduling your party at least 6-8 weeks in advance.

Please be sure to include the following in your email to us:
– Your first and last name.
– Telephone number (preferably cell phone).
– The number of guests attending and the first and last name of all of your guests
– Please indicate whether anyone in the group is pregnant,16 years of age or under, or a senior (over 65). Please note that pregnant women are unable to use the steam room and are limited to certain services.
– The location you prefer, either Hammam Spa on King St West (602 King Street West, Toronto) or Hammam Spa by Cela located inside the Bayview Village Shopping Centre (2901 Bayview Avenue, North York).
– The date and time you would like to arrive. (Please keep in mind that you should arrive at least 30 minutes prior to your scheduled treatments to fill out the necessary health form and enjoy the steam room).
– Treatment type(s) – please indicate the specific treatment(s) that each guest is interested in (i.e. Turkish Bath Treatment, Spa Manicure). For massage therapy, please indicate length (30min, 45min, 60min, or 90min) and type (Swedish, Deep Tissue, Sport, Prenatal, Aromatherapy, Cela Essential Balm, Couples, or Indian Head Massage).
– The group organizer’s credit card details to secure the group’s reservation. Feel free to call or email us with this information.

Please allow 24-48 hours for an email response from the spa coordinator.