- What amenities are available?
- Am I eligible to use the Hammam Steam Room?
- Can I use the Hammam Steam Room if I don’t have services booked?
- When should I arrive for my appointment?
- What do I wear?
- Where do I store my items?
- Are cell phones permitted?
- Are there age restrictions for services?
- Are your Massage Therapists Registered?
- What is your Cancellation Policy?
- What is your Product Return Policy?
- Will my Hammam Spa Gift Certificate Expire?
- Do you have parking?
- How do I get to you using TTC?
What amenities are available?
Our co-ed 500 square foot Hammam Steam room is our main amenity for guest use. We provide wraps, robes, slippers, and guest lockers for personal items. We do not have a pool or public Jacuzzi.
Complimentary fresh fruit, beverages and teas are available in our Tea Lounge. Lunch may be ordered during your visit with us. Inquire with one of our Spa Coordinators.
Our change rooms are stocked with all of the items you’ll need post-services. Shower products, hair products, styling tools, body lotion, mouthwash, and other small amenity items are available for use.Back to top
Visit the Boutique at Hammam Spa to find products for yourself or the perfect gift for someone special.
Am I eligible to use the Hammam Steam Room?
Use of the Hammam Steam Room is at the discretion of each of our guests. High temperatures may harm persons who are elderly, have heart disease, diabetes, or with high or low blood pressure. Children under 16 are not permitted in the Hammam. Speak with your physician prior to use.
Use of the Hammam Steam Room is prohibited for women who are pregnant as the heat may cause a risk to you and your baby. If you are joining us while pregnant, we are happy to place a credit note on your file to return for a Complimentary Hammam visit after you have delivered your baby.Back to top
Can I use the Hammam Steam Room if I don’t have services booked?
Yes. A drop-in rate of $55 is available for use of the Hammam Steam Room only. The Hammam Steam Room is offered complimentary for guests with services valued above $100.
*Due to capacity, drop in visits for the Hammam Steam is based on availability. Please call ahead to guarantee space ahead of your visit.Back to top
When should I arrive for my appointment?
Please plan to arrive at least 30 minutes prior to your treatment so you can relax, enjoy a refreshment and prepare for your treatment to begin on time.
First time guests, and guests who have not visited with us in over 12 months will be asked to complete a Health History Form upon arrival. This form will outline information that will enable your Therapist to provide you with the most appropriate and effective service. Please let your Therapist know if you have any special physical or medical needs, conditions, or considerations.
Guests wishing to use the Hammam Steam Room prior to services are welcome to arrive as early as they’d like.Back to top
What do I wear?
Upon arriving at Hammam Spa, you will be provided with a robe, a wrap and a pair of slippers. During all treatments your body will be fully draped except for the area being worked on in order to protect your modesty.
For wet room treatments, we recommend bringing a two piece bathing suit for women, or swim trunks for men. For all other services, you may undress completely beneath your wrap and robe.
The Hammam Steam Room is a co-ed facility, and wraps or bathing suits are mandatory. Nudity is not permitted.Back to top
Where do I store my items?
Guests of Hammam Spa will be provided with a digital locker in which to store personal belongings while escaping with us. Hammam Spa is not responsible for loss or theft of personal property.Back to top
Are cell phones permitted?
In consideration of preserving a peaceful environment, Hammam Spa requests that guests and clients silence their cell phones prior to entering the spa.Back to top
Are there age restrictions for services?
Guests under the age of 16 are eligible to receive Facial Treatments and Nail Treatments only when accompanied by their parent or legal guardian, and excludes Hammam Steam Room use for safety considerations.Back to top
Are your Massage Therapists Registered?
Yes. All of our Massage Therapists are registered with the College of Massage Therapists of Ontario. At the end of your massage treatment, you will be provided with a registered receipt to submit along with your itemized receipt to your insurance provider for reimbursement.Back to top
What is your Cancellation Policy?
Due to the popularity and demand for Hammam Spa’s services, we appreciate your understanding and co-operation of our 24 hour Cancellation Policy. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us at least 24 hours in advance.
Cancellations or no-shows with less than 24 hours’ notice will be charged at full value. Groups and Parties cancellation policy must notify us one week in advance of the booking.
Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied.Back to top
What is your Product Return Policy?
Hammam Spa will offer a full refund on unopened products within 7 days of purchase; a Spa Credit within 30 days of purchase, upon presentation of a valid receipt. Skin Care products may be returned due to severe reaction within 30 days of purchase for a Spa Credit upon presentation of a valid receipt. All polishes, nail and foot files, gift certificates are final sale.Back to top
Will my Hammam Spa Gift Certificate Expire?
Dollar value Gift Certificates at Hammam Spa never expire. Gift Certificates purchased for Services and Packages are honored for 1 full year from the date of purchase for their intended use despite any Service or Package price increases. After 1 year, the Gift Certificate will be honored for the dollar value associated with it at the time of purchase.
Periodically, Hammam Spa will issue Promotional Gift Certificates for events that may have expiries attached. In this case, the date of expiry will be clearly marked.Back to top
Do you have parking?
Given our central location, we regrettably cannot offer parking. Surface lots are available one block East of the Spa on King Street, as well as one block North on Portland Street.
Green P Municipal Parking is offering a discount on area parking due to the King Street Transit Pilot.Back to top
Learn more here: https://www.toronto.ca/city-government/planning-development/planning-studies-initiatives/king-street-pilot/king-street-parking-promotion/
How do I get to you using TTC?
Hammam Spa is located on the North West corner of King and Portland, on the lower level.
If taking the TTC on the Yonge-University Line, take the subway to St. Andrews Station and the 504 King streetcar westbound to the Portland St. stop.Back to top
If taking the Bloor-Danforth Line, take the subway to Bathurst Station and take the 510 Bathurst streetcar southbound to King Street, walking one block East.